When do you ship?
Orders are shipped Monday – Friday. Processing time for any order is 1 to 3 business days. Once processed you will receive an email with your tracking information.
Where do you ship to?
We ship domestically only. If you have a question about domestic shipping please email infrofromthirdeye@gmail.com
How do you ship?
We ship USPS Priority and First Class ONLY at this time.
Rates to ship?
We do not charge a flat rate for shipping. Instead we charge you what USPS shipping company charges us. The charge is based on weight and location. Therefore the shipping quote you receive when you place and order is not your final shipping charge. We will adjust the final cost after your order has shipped out, and then charge you credit card at that time. There is a $2.50 extra Shipping and Processing handling fee per order and it is automatically included at checkout. This is not the actual shipping charge just a processing fee, and will not be reflected on your shipping rate label .
How to track an order that's been shipped?
If a tracking number is available and an email address was provided at the time of order, you will receive an automated email from USPS with your tracking number once the order ships. For any questions regarding your shipment or processing of an order please email infrofromthirdeye@gmail.com
In store pick up option?
We do not offer in store pick up at this time, however we do encourage you to visit one of local retailers who carry our products. Information about our retail family can be located on this website under Retailers.
Are the items in stock?
All items are normally held in stock. However we may sometimes run out due to sudden
demand, in which case we will notify you and inform you of the date we expect to receive more
stock. We will not charge your card until item is available and ready to ship.
What are the lead times?
We aim to ship orders within 2 to 3 working days for domestic orders. If you require a faster lead time please email infofromthirdeye@gmail.com and we will try to accommodate as sales volume permits.
What are the shipping times?
USPS Priority Shipping takes between 1 and 3 business days depending on where it is being sent. For more information on shipping times please visit https://www.usps.com/ship/mail-shipping-services.htm.
Inclement Weather Advisory: Due to the nature of the candles, it is recommended for someone to be home during the delivery as candles can melt in the warmer summer months.